2-G Consulting Healthcare Solutions partnered with ThoroughCare to scale its care management business, improve patient outcomes, and close care gaps in underserved rural communities.
Founded in 2021 by Misti Guenther and Ben Guenther, 2-G Consulting delivers Chronic Care Management (CCM), Principal Care Management (PCM), and Remote Patient Monitoring (RPM) services to physician practices and patients across south-central Texas.
Key Results at a Glance
- Grew to 22 provider partners
- Managed 3,000+ patients
- Scaled to 26 care managers
- Doubled business growth in 12 months
- Improved care coordination, reporting, and revenue capture
About 2-G Consulting
2-G Consulting’s mission is to bridge healthcare access gaps in rural communities by delivering compassionate, patient-centered care management services.
Operating across south-central Texas, the organization supports:
- Rural and underserved populations
- Low-income clinics with limited resources
- Communities with limited or no hospital access
Founder Misti Guenther built the company after firsthand experience in hospital and home healthcare settings revealed critical gaps in continuity of care.
“I wanted to do healthcare the way it should be done — with heart.” — Misti Guenther, Founder and President, 2-G Consulting
The Challenge: Care Gaps in Rural Healthcare
Rural providers often face:
- Limited access to hospitals and specialists
- Fragmented care coordination
- Lack of visibility into patient engagement
- Difficulty tracking CCM, PCM, and RPM program performance
- Missed reimbursement opportunities
Traditional EHR systems are not designed for proactive, longitudinal care management, making it difficult for providers to:
- Identify eligible patients
- Track care activities
- Optimize billing and revenue
The Solution: Care Coordination Software Built for Value-Based Care
By implementing ThoroughCare at launch, 2-G Consulting gained the infrastructure needed to scale efficiently.
Core Capabilities Used
- Care Management Programs
- Chronic Care Management (CCM)
- Principal Care Management (PCM)
- Remote Patient Monitoring (RPM)
- Patient Engagement & Tracking
- Real-time care activity monitoring
- Enrollment tracking
- Longitudinal patient insights
- Analytics & Reporting
- KPI tracking and benchmarking
- Productivity measurement
- Financial performance visibility
- Automated billing and claims workflows
How Analytics Fueled Rapid Growth
“Analytics allows us to track key metrics, set goals with our staff, and focus on what matters most to patients.” — Ben Guenther, COO, 2-G Consulting
Key benefits included:
- Near real-time reporting
- Daily performance tracking
- Automated monthly provider reports
- Detailed billing and claims insights
- Provider-level performance comparisons
Without automation, these processes would require manual effort at an unsustainable scale.
Improving Revenue and Operational Efficiency
One major gap 2-G identified in the market was underutilized reimbursement opportunities in care management programs.
With ThoroughCare, they were able to:
- Demonstrate clear ROI to provider partners
- Improve billing accuracy for CCM, PCM, and RPM
- Increase program adoption and engagement
- Replace inefficient EHR-based workflows
“We wanted to show providers there is revenue to be collected and a better way to do it than just through their EHR.” — Misti Guenther, Founder and President, 2-G Consulting
Strong Provider and Technology Partnerships
2-G Consulting’s growth has been driven by trusted relationships with physicians and a collaborative partnership with ThoroughCare.
“It’s not a vendor-client relationship — it’s a partnership. We’re working together.” — Ben Guenther, COO, 2-G Consulting
This alignment enables:
- Continuous product feedback
- Shared success metrics
- Ongoing innovation (e.g., future expansion into Continuous Glucose Monitoring)
Video Transcript
Founder Perspective: Why 2-G Consulting Was Created
Misti Guenther explains that her background in hospital and home healthcare exposed major care gaps in rural Texas. She launched 2-G Consulting to deliver more compassionate, continuous care outside traditional systems.
Rural Healthcare Challenges
Many communities lack hospitals or specialty care, making care continuity and patient monitoring essential.
Business Growth with ThoroughCare
Implementing ThoroughCare from day one gave 2-G the confidence and infrastructure to:
- Launch successfully
- Scale quickly
- Manage thousands of patients
Analytics as a Growth Engine
Ben Guenther highlights how real-time analytics:
- Drives decision-making
- Tracks staff performance
- Improves patient outcomes
- Enables accurate monthly billing reports
Replacing EHR Limitations
Traditional EHRs lack visibility into:
- Active CCM/PCM/RPM patients
- Care management performance
- Billing opportunities
ThoroughCare fills this gap with purpose-built workflows.
Future Innovation
2-G is exploring Continuous Glucose Monitoring (CGM) to enhance care for diabetic patients, demonstrating ongoing commitment to innovation and patient outcomes.
Why This Case Study Matters
This partnership demonstrates how care management organizations can:
- Scale rapidly in rural markets
- Improve patient outcomes
- Increase provider revenue
- Transition successfully to value-based care models
Frequently Asked Questions (FAQ)
What is Chronic Care Management (CCM)?
CCM is a Medicare-supported program that reimburses providers for managing patients with multiple chronic conditions between visits.
How does care coordination software help rural providers?
Platforms like ThoroughCare enable:
- Patient tracking
- Care plan management
- Billing automation
- Performance analytics
What results can providers expect?
Organizations like 2-G Consulting have achieved:
- Faster growth
- Improved care delivery
- Increased reimbursement
- Better patient engagement
