Watch The Demo

Chronic Care Management

Unfortunately, most EHRs don't make CCM easy.
Explore how your practice can use ThoroughCare to improve your existing EHR.

One minute CCM overview

Why running an in-house CCM program is easy with the right software.


Our Approach to CCM

In 90 seconds, you'll know if our approach to CCM works for you.


“ThoroughCare is by far the most user friendly software application that captures all ingredients of Chronic Care Management. We see this as a great value for our enrolled patients. ThoroughCare has made this seemingly complicated task very easy for patients and providers alike.”

Eugene Sangmuah, MD
Matthews Internal Medicine, Matthews NC

See our Software in Action

CCM Software Designed with clinicians in mind

Practices everywhere are choosing ThoroughCare to simplify their Chronic Care Management program:

  • Your own secure, HIPAA-compliant software portal
  • Unlimited users and patients
  • Live Dashboard showing current CCM minutes
  • Guided-interviews for CCM Care Plans
  • Task tracker (with timer) and Time Logging
  • Monthly Update interface for clinical staff and providers
  • Create Care Plan reports for patient and other providers
  • Easily download summaries and upload to your EHR
  • Integrates with Annual Wellness Visit Software
  • Easy Billing interface to easily submit Medicare reimbursement claims
  • Tech Support via email and phone


ThoroughCare provides everything you need to manage your own CCM program in-house.

How ThoroughCare helps you to manage CCM:

Start enrolling your patients today. We provide the consent forms and patient agreement templates that you can use.  We also support VERBAL consent with Date/Time stamps.


ThoroughCare's patent-pending guided-interview automates the Patient Centered Care Plan. This is one of the most important CCM requirements.


Logging the 20, 40, or 60 minutes and conducting monthly updates is simple in ThoroughCare. Plus, all CCM summaries can easily be shared with your EHR.

99490 / 99487 / 99489 / G2058 / G0511

At the end of the month, you’ll have everything you need to bill Medicare for the patients with 20+ minutes of CCM time. Our reports make this simple for your billing team.



CCM Program Rules and Requirements

Beginning in 2015, CMS and Medicare created a new CPT code to allow providers to reimburse for non-face-to-face care coordination services.  The new Code is 99490.  It allows providers to receive a reimbursement of around $40 per patient per month (amount varies by region).  These are the main criteria of the program:

  • The patient must have multiple (two or more) chronic conditions expected to last at least 12 months, or until the death of the patient.
  • Chronic conditions place the patient at significant risk of death, acute exacerbation / decompensation, or functional decline.
  • Comprehensive care plan established, implemented, revised, or monitored.

There are additional requirements on the technology side as well.  We’ll be happy to answer any questions that you might have about CCM and also explore whether our chronic care management software can help address your needs!

View the official guidelines from CMS

This document contains the most current requirements for CCM 99490.  We recommend that all practices considering CCM become familiar with this document.   (Click here)


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