Piggott Health System built its Population Health program around ThoroughCare's care coordination platform. Starting with just 2 enrolled patients in June 2024, their Chronic Care Management (CCM) program surpassed 200 patients within four months and reached 297 enrolled patients by June 2026, a 21.7% increase in the past year alone. The program has since expanded into Transitional Care Management (TCM) and Annual Wellness Visits (AWVs), all managed through ThoroughCare.
Who Is Piggott Health System?
Piggott Health System is a critical access hospital system serving patients across northeast Arkansas and southeast Missouri. Like many small health systems, it serves patients spread across a wide service area, many of whom manage chronic conditions with limited access to consistent, between-visit follow-up care.
Why Piggott Built Its Population Health Program on ThoroughCare
Throughout Piggott's services area, many patients manage chronic conditions with limited access to consistent, between-visit follow-up. They needed a platform built for a small rural team's realities: easy to use, well organized, and able to scale as the program grew, without adding additional administrative burden to their care team.
"As a small rural health system, we needed a platform that was easy to use, organized, and could grow with us. ThoroughCare has allowed us to manage hundreds of patients efficiently while keeping our focus on where it belongs: providing quality patient care." - Will Click, LPN, Director of Population Health, Piggott Health System
ThoroughCare became the central hub of Piggott's entire Population Health workflow, with documentation, task management, care coordination, and billing all run through the same system.
CCM Enrollment Growth: The Numbers
Piggott enrolled its first Chronic Care Management patients in June 2024. Growth was fast and has stayed steady since:
Key milestones:
- 4 months to grow enrollment past 200 patients, starting from a standing start of 2 patients.
- +21.5% growth in enrollment between July 2025 and July 2026 alone.
- 300+ patients currently enrolled in CCM as of July 2026, managed by a small rural care team.
From CCM to a Full Population Health Program
Piggott didn't stop at Chronic Care Management. Over time, the hospital expanded its Population Health offering to include:
- Chronic Care Management (CCM) — the foundation of the program, launched June 2024
- Transitional Care Management (TCM) — added as the program matured
- Annual Wellness Visits (AWVs) — added to round out preventive care coverage
ThoroughCare's customizable features have helped Piggott optimize their programs with:
- Discharge locations - help with TCM documentation
- TCM status reasons - assist with TCM documentation
- Custom patient flags
- Care Plan Report Templates
The Impact of the Population Health Program
With ThoroughCare supporting the workflow, Piggott’s care team has been able to manage hundreds of patients efficiently while keeping the focus on quality, personal care. Patients benefit from improved engagement, better managed chronic conditions, and higher satisfaction from having a consistent point of contact. For the hospital, streamlined documentation and simplified billing have made it possible to grow the Population Health program sustainably, reinforcing Piggott’s role as a dependable, full-service anchor for its rural community.
With ThoroughCare, Piggott has benefited from:
-
Streamlined documentation
- Customizable features
- Simplified billing
- Greater patient engagement and satisfaction
"When we started our Population Health program, ThoroughCare quickly became an essential part of our workflow. ThoroughCare has streamlined documentation, simplified billing, and made care coordination much more manageable for our team. I genuinely enjoy using the platform because it helps us make a real difference in our patients' lives every day and keeps us organized while doing it." - Will Click, LPN, Director of Population Health, Piggott Health System
FAQ
What is Piggott Health System's CCM enrollment as of July 2026?
305 patients, up from 2 patients at launch in June 2024.
How fast did Piggott's CCM program grow?
The program surpassed 200 enrolled patients within four months of launch and grew 21.5% in the twelve months between July 2025 and July 2026.
What Population Health programs does Piggott Health System run?
Chronic Care Management (CCM), Transitional Care Management (TCM), and Medicare Annual Wellness Visits (AWVs), all managed through ThoroughCare.
Who leads Piggott Health System?
Will Click, LPN, Director of Population Health at Piggott Community Hospital.
Why did Piggott Health System choose ThoroughCare?
As a small rural health system, Piggott needed a platform that was easy to use, well organized, and able to scale with a growing patient population, while keeping documentation and billing simple for a lean care team.