Discover how 2-G Consulting Healthcare Solutions improved Annual Wellness Visit (AWV) completion rates, documentation accuracy, and patient engagement using ThoroughCare.
By replacing manual workflows with a digital care coordination platform, 2-G transformed AWVs into a more efficient, compliant, and patient-centered process—especially critical for rural healthcare populations.
About 2-G Consulting Healthcare Solutions2-G Consulting Healthcare Solutions delivers comprehensive care management services to physician practices and patients across rural south-central Texas.
Founded in 2021 by Misti and Ben Guenther, the organization supports:
- 22 healthcare providers
- 3,000+ patients
Their services include:
- Annual Wellness Visits (AWVs)
- Chronic Care Management (CCM)
- Principal Care Management (PCM)
- Remote Patient Monitoring (RPM)
Their mission: bridge gaps in rural healthcare access, reduce unnecessary hospitalizations and ER visits, and lower total cost of care.
The Challenge: Inefficient, Paper-Based AWV Workflows
Before implementing ThoroughCare, 2-G Consulting relied heavily on manual documentation processes for Medicare AWVs.
These fragmented workflows created several challenges:
- Time-consuming documentation
- Increased risk of incomplete or inconsistent records
- Limited ability to act on patient responses
- Difficulty ensuring Medicare audit readiness
- Lower patient engagement in preventive care
The Solution: Streamlined Digital AWVs with ThoroughCare
After adopting ThoroughCare, 2-G Consulting digitized and centralized the entire AWV workflow.
Key Capabilities
ThoroughCare’s platform enabled care teams to:
- Streamline assessments into a single guided workflow
- Automatically expand on abnormal responses to identify risks
- Document patient health history, medications, and lifestyle factors
- Identify social determinants of health (SDOH)
- Generate and manage preventive care orders (e.g., mammograms)
- Capture structured data for quality reporting and claims
- Produce audit-ready reports for Medicare compliance
“Having done annual wellness visits with Medicare documentation versus ThoroughCare—it’s night and day.” - Yolanda Lopez, LVN, Clinical Lead, 2-G Consulting
Instead of juggling multiple forms, care managers now use a single platform that:
- Consolidates all required AWV questions
- Guides follow-up on abnormal findings
- Enables care beyond the visit itself
“ThoroughCare provided everything that you needed right there… and expounded on abnormal responses so we were able to address those things outside of the Annual Wellness Visit.” - Yolanda Lopez, LVN, Clinical Lead, 2-G Consulting
Improved Preventive Care and Patient Engagement
ThoroughCare didn’t just improve internal workflows—it also enhanced patient outcomes.
With integrated care planning and outreach tools, 2-G Consulting can:
- Educate patients on the importance of preventive care
- Increase participation in AWVs
- Close care gaps more effectively
“Were patients more willing to come in and have them done? Absolutely… sometimes they don’t understand how important preventative care is.” - Yolanda Lopez, LVN, Clinical Lead, 2-G Consulting
Audit-Ready Documentation and Reporting
One of the most impactful benefits was improved compliance and reporting.
“If there was ever a Medicare audit—here you go. Everything that you need… is right there on the report.” - Yolanda Lopez, LVN, Clinical Lead, 2-G Consulting
ThoroughCare generates:
- Structured, complete AWV documentation
- Clearly formatted reports
- Full traceability of questions, responses, and follow-ups
This ensures confidence during audits and simplifies reimbursement processes.
The Results: Higher AWV Completion Rates and Efficiency
By leveraging ThoroughCare, 2-G Consulting achieved measurable improvements:
- Significant increase in AWV completion rates
- Faster, more efficient workflows
- Improved documentation accuracy
- Better patient engagement
- Enhanced preventive care delivery
“Did it help us get it done more efficiently? Absolutely… our numbers… skyrocketed because of ThoroughCare.” - Yolanda Lopez, LVN, Clinical Lead, 2-G Consulting
Why This Matters for Healthcare Organizations
For provider groups, ACOs, and care management companies, this case study highlights how the right technology can:
- Scale value-based care programs
- Improve Medicare AWV performance
- Reduce administrative burden
- Drive better clinical and financial outcomes
FAQ: Annual Wellness Visits and Care Management Software
What is an Annual Wellness Visit (AWV)?
An AWV is a yearly Medicare-covered visit focused on preventive care, health risk assessment, and care planning, rather than diagnosing or treating illness.
How does software improve AWV workflows?
Care management platforms like ThoroughCare automate documentation, guide assessments, and ensure compliance—reducing manual work and improving accuracy.
Why are AWVs important in value-based care?
AWVs help identify risks early, close care gaps, and improve quality metrics—key drivers of success in value-based reimbursement models.
What challenges do rural providers face with AWVs?
Rural providers often face limited resources, staffing shortages, and fragmented systems, making efficient AWV delivery more difficult without technology.
How does ThoroughCare support Medicare compliance?
ThoroughCare generates structured, audit-ready reports that include all required AWV components, ensuring documentation meets Medicare standards.
Key Takeaway
By digitizing Annual Wellness Visits with ThoroughCare, 2-G Consulting Healthcare Solutions transformed a complex, paper-heavy process into a streamlined, scalable, and patient-focused workflow—resulting in higher completion rates, improved engagement, and better care outcomes.
