Watch how ThoroughCare’s care coordination software empowers 2-G Consulting’s care managers to deliver better patient engagement, education, and outcomes—especially in underserved rural communities.
About 2-G Consulting Healthcare Solutions
2-G Consulting Healthcare Solutions is a fast-growing care management organization delivering services across rural south-central Texas. Founded in 2021 by Misti and Ben Guenther, the organization now supports:
- 22 healthcare providers
- 3,000+ patients
- 26 care managers
Their services include:
Rural populations often face limited access to emergency care, transportation challenges, and gaps in health literacy. These barriers create a critical need for continuous patient support—beyond short physician visits.
The Problem: Gaps in Care Between Doctor Visits
"Patients often leave doctor visits with unanswered questions, confusion about medications, and no clear next steps." - Teriawna Caka, LVN, Clinical Lead, 2-G Consulting
This reflects a broader issue in healthcare: patients receive episodic care, but lack ongoing guidance.
2-G Consulting addresses this gap by acting as a continuous support system—ensuring patients understand their care plans, medications, and health goals.
Bridging the Rural Healthcare Gap
In rural communities:
- Emergency services may not be immediately accessible
- Patients may live far from providers
- Social determinants like transportation and language barriers impact care
2-G’s care managers serve as a “first line of defense”, providing proactive outreach, monitoring, and education.
With Remote Patient Monitoring (RPM) and ongoing care management, they help patients stay on track between visits—reducing risk and improving outcomes.
How ThoroughCare Improves Care Manager Efficiency
Using ThoroughCare’s care coordination platform, 2-G Consulting has scaled its operations while maintaining high-quality, personalized care.
Each care manager successfully supports 180–200 patients per month, thanks to streamlined workflows and centralized data.
Key Capabilities Driving Efficiency
1. Unified Patient Data Across Multiple EHRs
Care managers can instantly access:
- Patient dashboard
- Lab results
- Medication lists
- Clinical history
All from one platform—even when working across multiple EHR systems.
“All you have to do is click a button… it pulls everything you need. That really helps with time efficiency and accuracy.” - Teriawna Caka, LVN, Clinical Lead, 2-G Consulting
2. Structured, Dynamic Care Plans
ThoroughCare’s care planning tools:
- Prompt care managers to address chronic conditions
- Identify barriers (transportation, language, access)
- Track progress over time
- Continuously evolve with the patient
This ensures consistent, proactive care delivery.
“ThoroughCare's care plan is always asking—did you address this? Is it still an issue? And it’s a great feeling when you can mark something as resolved.” - Yolanda Lopez, LVN, Clinical Lead, 2-G Consulting
3. Patient Tracking and Population Insights
With dashboard visibility, care teams can:
- Monitor CCM, PCM, and RPM enrollment
- Track patient engagement (e.g., 16-day compliance)
- Prevent patients from falling through the cracks
“ThoroughCare allows you not to lose those patients… everything is live and visible.” - Misti Guenther, RN, President, 2-G Consulting
4. Smart Documentation and Patient Context
Care managers can:
- Compare month-over-month patient progress
- Document conversations in narrative form
- Maintain context for more meaningful interactions
This avoids “robotic” outreach and strengthens patient relationships.
“You know what you talked about last month—it’s right there on the screen.” - Misti Guenther, RN, President, 2-G Consulting
5. Integrated Patient Education Tools
ThoroughCare provides accessible health education materials that can be:
- Texted
- Emailed
- Printed and mailed
These resources reinforce healthy behaviors in real-world settings.
“Patients can review it at home… it helps them make better choices at the grocery store or daily life.” - Yolanda Lopez, LVN, Clinical Lead, 2-G Consulting
6. Intelligent Scheduling and Follow-Ups
The platform’s calendar and tasking system enables:
- Proactive follow-ups after medication changes
- Custom reminders tied to care plans
- Purpose-driven patient outreach
“Don’t call patients empty—call them with heart and with what they need.” - Misti Guenther, RN, President, 2-G Consulting
Improving Patient Engagement Through Human-Centered Care
Beyond efficiency, ThoroughCare enables something more important: stronger patient relationships.
Care managers build trust through:
- Consistent communication
- Personalized education
- Awareness of patient history and barriers
“I absolutely love the relationships I’ve formed with my patients.” - Yolanda Lopez, LVN, Clinical Lead, 2-G Consulting
This human-centered approach leads to:
- Higher patient retention
- Better adherence to care plans
- Improved health outcomes
Scaling Care Management Without Losing Quality
ThoroughCare enables 2-G Consulting to:
- Scale across providers and patient populations
- Standardize workflows
- Maintain high-quality, personalized care
The platform acts as an active partner, continuously surfacing insights, prompting interventions, and guiding care managers.
Key Takeaways for Healthcare Organizations
Healthcare providers and care management organizations can learn from 2-G Consulting’s success:
- Centralize patient data to reduce inefficiencies
- Standardize care plans while allowing personalization
- Use technology to enhance—not replace—human connection
- Prioritize patient education and engagement
- Implement proactive follow-up systems
Conclusion: Transforming Rural Care with Technology and Compassion
2-G Consulting demonstrates how combining care coordination technology with compassionate care management can transform healthcare delivery in rural communities.
By leveraging ThoroughCare, they are:
- Closing gaps in care
- Empowering patients with education
- Enabling care managers to work efficiently at scale
Most importantly, they are ensuring that patients are supported—not just during appointments—but every day in between.
FAQ
What is care management in healthcare?
Care management involves coordinating patient care activities, monitoring chronic conditions, and providing ongoing support between provider visits to improve outcomes.
How does ThoroughCare improve patient engagement?
ThoroughCare enables consistent communication, personalized care plans, and accessible education materials—helping patients stay informed and involved in their care.
What challenges do rural healthcare providers face?
Rural providers often face limited access to emergency services, transportation barriers, and lower health literacy among patients.
How many patients can a care manager handle?
With the right technology, such as ThoroughCare, care managers at 2-G Consulting manage approximately 180–200 patients per month.
What is Remote Patient Monitoring (RPM)?
RPM uses digital tools to collect patient health data outside traditional clinical settings, allowing providers to monitor and intervene proactively.
