Artificial Intelligence (AI) can help care teams become more efficient, spend less time on administrative tasks, and enroll and engage more patients in care management.
ThoroughCare, a leader in care management best practices, supports clinical workflow development with expert advice and a software platform that simplifies compliance. ThoroughCare features an AI co-pilot—through an integration with CareCo—that assists care managers in patient follow-up, task management and interventions.
Early findings show ThoroughCare’s AI features help care managers increase productivity by 50%.
In this article, we’ll cover how our team of clinical experts helps providers maximize the use of technology for high-quality care management.
ThoroughCare’s Clinical Advisory Team works closely with providers and care management companies to build competency, maintain compliance, and streamline operations.
What can AI do for a care management program?
AI technologies support four care management objectives, including:
- Enable program growth
- Maximize the number of patients managed
- Streamline operational workflow
- Increase care manager performance
Ultimately, AI reduces administrative burdens and enables providers to deliver high-quality care management to more patients, which enhances outcomes and revenue.
ThoroughCare leverages AI with CareCo
ThoroughCare integrates with CareCo, providing an AI toolset that augments and supports human care managers. This AI co-pilot automates routine tasks, improves documentation accuracy, and offers helpful insights for care planning.
Leveraging AI-powered care coordination tools maximizes the value of every interaction by automating the process of initiating, receiving, recording, and transcribing phone calls with patients.
Automated documentation
AI generates and formats post-call notes automatically, reducing the time care coordinators spend on documentation while minimizing errors.
Smart task management
AI analyzes call conversations to automatically create and integrate tasks into existing workflows, ensuring timely follow-ups and improved task accuracy.
Care plan development
AI analyzes patient data to suggest personalized care plans, including SMART goals and interventions. These tailored recommendations enhance the relevance and effectiveness of patient interactions, promoting active participation in their own care.
Efficient call preparation
AI provides pre-call summaries by extracting relevant information from patient profiles and previous contacts, enabling more focused and effective patient conversations.
Integrated communication
With built-in VOIP capabilities, care coordinators can initiate, receive, and manage calls directly within the platform, eliminating the need to switch between multiple systems. This streamlines communication, making it easier to maintain consistent and meaningful contact with patients.
ThoroughCare helps providers integrate AI technology to enhance productivity, accuracy, and retention
Related to adopting AI capabilities in ThoroughCare, the Clinical Advisory Team has helped clients significantly improve care coordination and performance metrics, including:
- 50% increase in care manager productivity
- 70% increase in task accuracy
- 27% increase in customer retention
- 100% decrease in task delays and omissions
Clients achieve these results through close collaboration, customized training, and guided onboarding focused on optimizing three areas.
Integrate AI technology into clinical and operational workflow
Our Clinical Advisory Team works to understand the client’s desired workflow and operational standards, capturing all tasks the provider requires. This process can then be applied through ThoroughCare’s software platform.
Task management
ThoroughCare’s AI features streamline and automate many valuable but time-consuming administrative tasks.
Using AI, a care manager can dedicate their entire time with a patient to the conversation, eliminating the need to split focus on taking notes and documenting during the call. Staff no longer have to rely solely on memory or the speed of note-taking, nor do they need to worry about capture errors.
What used to take 25-45 minutes now takes approximately five. Also, time spent auditing a call for quality now takes about half the time.
Patient management and engagement
When it’s time to communicate with patients, AI automates pre- and post-call preparation.
This enables care managers to quickly get up to speed and focus on what’s most important from the patient’s perspective and from a list of prioritized clinical items to discuss.
Patient call summaries and next-step tasking ensure that all key details are captured, freeing up the care manager's time to be present in conversation with the patient.
AI can also create and automate evidence-based patient communications tailored to prioritized tasks and clinical standards. This provides care managers with confidence that they are delivering the appropriate education or encouragement to address the needs of the moment.
ThoroughCare AI streamlines care management and maximizes impact
ThoroughCare’s AI co-pilot enhances operational output and performance, improving focus on patient concerns and clinical priorities.
Using ThoroughCare, providers can quickly enroll patients in a host of programs, including:
- Chronic Care Management
- Remote Patient Monitoring
- Behavioral Health Integration
- Transitional Care Management
- Annual Wellness Visits
- Advance Care Planning
Once enrolled, begin engaging patients quickly through integrated AI capabilities.
