Discover how Lumina Care partnered with ThoroughCare to scale care delivery, improve outcomes, and reduce hospitalizations across 400+ facilities.
As telehealth and value-based care models expand, healthcare organizations face a critical challenge: how to scale care management without sacrificing quality or efficiency.
Lumina Care, a leading telehealth provider serving skilled nursing facilities nationwide, solved this challenge by leveraging AI-driven care coordination technology from ThoroughCare.
The result?
- Growth from a few hundred to 27,000+ patients
- Expansion across 400+ facilities in 30+ states
- A 2% hospitalization rate
- Rapid rollout of new care programs in just 3 weeks
About Lumina Care
Lumina Care provides preventative care management services to patients in skilled nursing facilities across the United States.
Their model supports:
- Chronic Care Management (CCM)
- Behavioral Health Integration (BHI)
- Collaborative Care Model (CoCM)
With a distributed workforce of:
- 250+ care managers
- 150+ clinicians
—all working virtually—Lumina Care needed a centralized, scalable solution to coordinate care effectively across complex patient populations.
The Challenge: Scaling Care Without Fragmentation
As Lumina Care rapidly expanded, they faced several operational challenges:
1. Managing Complex Patient Populations
Patients often had:
- Multiple chronic conditions
- Multiple specialists
- High risk of fragmented care
2. Identifying and Closing Gaps in Care
Care teams needed visibility into:
- Missing interventions
- Unaddressed conditions
- Preventative care opportunities
3. Coordinating Distributed Care Teams
With hundreds of virtual clinicians and care managers, collaboration was difficult without a unified platform.
4. Launching New Programs Quickly
When partners needed behavioral health and psychiatric support, Lumina Care had to deploy solutions fast.
The Solution: AI-Powered Care Coordination with ThoroughCare
"ThoroughCare as a partner has helped us with our growth her at Lumina Care, and it's been an exponential growth. To go from a few hundred patients to over 27,000 patients in just two years time, you need a really strong system to be able to manage all of that. ThoroughCare has been a really important partner in delivering that." - Ben Zirman, Senior Vice President, Lumina Care
Lumina Care selected ThoroughCare as its care coordination platform to unify workflows, improve efficiency, and support scalable growth.
Centralized Care Management Across Programs
Lumina Care uses ThoroughCare to support:
- Chronic Care Management (CCM)
- Behavioral Health Integration (BHI)
- Collaborative Care Model (CoCM)
Care teams can build, manage, and adjust care plans in one place—ensuring consistency across all services.
Seamless Collaboration Across Care Teams
ThoroughCare enables real-time collaboration between clinicians and care managers.
Key capabilities include:
- Shared patient records
- Collaborative care plan development
- Visibility into interventions, barriers, and outcomes
This unified approach reduces fragmentation and ensures every provider is aligned on patient care.
Smarter Care Plans with Real-Time Insights
Care plans within ThoroughCare are designed to be:
- Actionable – Highlighting chronic conditions and priorities
- Trackable – Using SMART goals to measure progress
- Comprehensive – Including medications, diagnostics, allergies, and interventions
This allows care teams to:
- Monitor patient progress
- Adjust treatment plans quickly
- Deliver more personalized care
AI That Reduces Administrative Burden
One of the most impactful features for Lumina Care has been ThoroughCare’s AI capabilities.
Benefits include:
- Automated documentation
- Reduced note-taking time
- More focus on patient interaction
By minimizing administrative work, care managers can spend more time engaging patients and improving outcomes.
Rapid Program Deployment in Just 3 Weeks
When a partner urgently needed help managing behavioral health and psychiatric conditions, Lumina Care turned to ThoroughCare.
The result:
- New Collaborative Care Model program launched in ~3 weeks
- Immediate ability to build and deploy care plans
- Fast onboarding for care teams
This speed enabled Lumina Care to meet partner needs without delays.
Deep Integrations and Workflow Automation
ThoroughCare worked closely with Lumina Care to:
- Build custom workflows
- Develop care plan templates
- Integrate with internal and partner EMRs via APIs
This ensured seamless data exchange and eliminated manual processes.
Optimizing Reimbursement with Advanced Analytics
Lumina Care also relied on ThoroughCare to support billing and reimbursement for new programs.
Key capabilities:
- Identifying eligible patients
- Tracking service delivery
- Generating reports for billing compliance
- Ensuring correct coding for care plans
This allowed Lumina Care to confidently expand into new reimbursement models.
Measurable Results: Better Outcomes at Scale
By leveraging ThoroughCare, Lumina Care achieved significant improvements:
Growth & Scale
- 27,000+ patients served
- 400+ facilities supported
- 350+ facilities using Collaborative Care Model
Clinical Outcomes
- 2% hospitalization rate
- Improved care coordination
- Reduced fragmentation
Operational Efficiency
- Faster documentation with AI
- Improved team collaboration
- Scalable workflows for growth
Why This Matters for Healthcare Organizations
Lumina Care’s success highlights a critical shift in healthcare:
Scalable, high-quality care requires technology that connects teams, automates workflows, and surfaces actionable insights.
Organizations that adopt AI-powered care coordination platforms can:
- Scale faster without adding administrative burden
- Improve patient outcomes
- Reduce costs and hospitalizations
- Adapt quickly to new care models
Conclusion
Lumina Care’s partnership with ThoroughCare demonstrates how the right technology can transform care delivery at scale.
By combining:
- AI-driven efficiency
- Collaborative care planning
- Advanced analytics
They’ve built a model that delivers better outcomes for some of the most complex patient populations—while continuing to grow nationwide.
Frequently Asked Questions (FAQ)
What is Lumina Care?
Lumina Care is a telehealth company that provides preventative care management services to patients in skilled nursing facilities across the U.S.
What does ThoroughCare do?
ThoroughCare is a care coordination platform that enables providers to manage care plans, collaborate across teams, automate documentation, and analyze patient data.
How did Lumina Care scale so quickly?
By using ThoroughCare’s centralized platform, AI tools, and analytics, Lumina Care streamlined workflows and expanded care programs efficiently.
What results did Lumina Care achieve?
They scaled to 27,000+ patients, reduced hospitalization rates to 2%, and improved care coordination across 400+ facilities.
How does AI help care managers?
AI reduces time spent on documentation and note-taking, allowing care managers to focus more on patient engagement and care delivery.
