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Lumina Care partners with ThoroughCare to optimize care management services for thousands of complex Medicare patients across the United States, impacted by one or more chronic diseases.
Lumina Care partners with nursing homes to provide residents with care coordination and telehealth services within the facility, as well as after they transition back to the community.
These residents often live with complex chronic and behavioral health conditions and rely on multiple specialists and caregivers. Yet, many nursing homes struggle with limited staff and resources, making it difficult to consistently deliver the level of care these patients need.
Lumina Care recognized these gaps and set out to improve residents’ quality of life through proactive, preventive care.
Lumina Care needed a technology partner who could support their care management needs and scale with them. ThoroughCare helped implement and scale Chronic Care Management and Behavioral Health programs. ThoroughCare Analytics tracked key performance metrics to inform management and care decision-makers.
Clinical Advisory Services equips Lumina Care for success:
"ThoroughCare has built amazing customizations for Lumina Care's specific workflows," says Ben Zirman, Senior Vice President for Lumina Care. "To really feel like you have a partner who understands Lumina Care on a deep level, the ThoroughCare Clinical Service team has been extremely beneficial."
Lumina Care identified a gap of psychiatric care for residents at nursing home facilities and wanted to provide a new program, the Collaborative Care Model (CoCM) to service the behavioral health needs for their patients.
ThoroughCare built out a Collaborative Care Management platform that enhanced Lumina Care's behavioral health offerings. Care plans were designed to specifically help behavioral health patients. Custom Analytics reports were created to identify eligible patients and properly bill for the program.
Lumina Care now offers CoCM and BHI services to 400 facilities and over 22,000 patients.
Lumina Care uses ThoroughCare AI to transcribe calls and see next steps in care delivery.
By automatically analyzing patient call data, care managers can connect more directly with their patients and drive care forward for better outcomes.
ThoroughCare tracks and reports Lumina Care's clinical, operational and financial KPIs.
"We utilize ThoroughCare Analytics to ensure we're delivering the best care possible." Ben says. "From daily to weekly to monthly reporting, we're able to customize everything to meet our facility partners' needs."
By utilizing ThoroughCare and providing remote support and services, Lumina Care is able to help nursing home staff manage ongoing needs and stay closely involved in each resident’s day-to-day care.
"We are able to show how month over month we're able to drive care coordination and help improve outcomes as well as cost of care delivery for these residents. We've seen tremendous improvements in hospitalization rates. We have a 2% hospitalization rate," Laura Geiger, Chief Clinical Officer at Lumina Care, says. Ben adds "ThoroughCare has been the perfect partner to grow and provide that amazing care."
