Building a healthcare organization from the ground up requires more than clinical expertise. It requires scalable technology, seamless workflows, and trusted partners who can adapt as needs evolve.
For Lumina Care, a leading telehealth company delivering preventative care management services to long-term care facilities across the United States, rapid growth demanded a technology platform capable of supporting expansion across multiple care management programs while maintaining high-quality patient care.
The Right Technology Partner Can Accelerate Healthcare Growth
Since its founding in 2024, Lumina Care has grown from serving a few hundred patients to managing more than 27,000 patients nationwide. A key factor in that growth has been its partnership with ThoroughCare.
Building a Foundation for Scalable Care Management
When Lumina Care launched, the organization had ambitious goals with a relatively small team.
The company needed a technology platform that could support immediate operational needs while scaling alongside future growth.
Ben Zirman, Senior Vice President of Lumina Care, said that ThoroughCare quickly emerged as the ideal partner.
Rather than implementing separate systems for different programs, Lumina Care chose to centralize its care management operations within ThoroughCare's platform. Today, the organization uses ThoroughCare across multiple service lines, including:
- Chronic Care Management (CCM)
- Behavioral Health Integration (BHI)
- Collaborative Care Model (CoCM)
- Care plan development
- Population health Analytics
- AI-assisted workflows
- Care management reporting
This unified approach allows Lumina Care to manage increasingly complex patient populations while maintaining consistency across programs.
Leveraging AI and Analytics to Improve Care Delivery
As healthcare organizations scale, data becomes essential for identifying opportunities, improving outcomes, and ensuring operational efficiency.
Lumina Care utilizes ThoroughCare's analytics and AI tools to support care delivery across its growing patient population.
These tools help the organization:
- Monitor program performance
- Track patient engagement
- Identify eligible patients
- Measure care management outcomes
- Improve workflow efficiency
- Support documentation processes
By combining clinical workflows with actionable analytics, Lumina Care can make data-driven decisions while ensuring patients receive the right interventions at the right time.
Launching a Collaborative Care Model Program in Just Weeks
One of the strongest examples of the partnership occurred at the end of 2024.
A facility partner approached Lumina Care seeking help with significant mental health and psychiatric care challenges among its residents.
Recognizing the need, Lumina Care decided to launch a new Collaborative Care Model (CoCM) program. However, the timeline was aggressive.
The organization needed:
- New care planning workflows
- Behavioral health documentation tools
- Patient eligibility reporting
- Billing support
- Integration with existing systems
After meeting with ThoroughCare in late November, Lumina Care was able to begin building care plans and delivering services by mid-December.
In roughly three weeks, the company had a functional platform capable of supporting the new behavioral health program.
For healthcare organizations seeking to launch new value-based care initiatives, speed to implementation can make a significant difference. This rapid deployment allowed Lumina Care to meet client needs without sacrificing quality or compliance.
Seamless EMR Integration and Data Exchange
Interoperability remains one of healthcare's greatest challenges.
To support Lumina Care's growth, ThoroughCare worked closely with the organization to build integrations between:
- Lumina Care's internal electronic medical record (EMR)
- Partner facility EMRs
- Care management workflows
- Reporting systems
Using APIs and data exchange capabilities, information could flow between systems, reducing manual work and improving care coordination.
This connectivity helped ensure providers had access to the information they needed while maintaining continuity across multiple facilities and care teams.
Identifying Eligible Patients and Optimizing Billing
Successful care management programs require more than clinical workflows.
Organizations must also identify eligible patients, capture services accurately, and submit appropriate billing codes.
ThoroughCare helped Lumina Care build reporting and analytics tools that support the entire care management lifecycle:
Patient Identification
The platform helps identify patients who qualify for services such as Behavioral Health Integration and the Collaborative Care Model.
Population Health Management
Analytics enable Lumina Care to understand the size and needs of targeted patient populations.
Care Plan Management
Clinical teams can create, manage, and monitor individualized care plans efficiently.
Revenue Optimization
Billing workflows help ensure services are documented appropriately and submitted using the correct reimbursement codes.
By aligning clinical and operational workflows, Lumina Care can focus more attention on patient outcomes while maintaining program sustainability.
Scaling Behavioral Health Programs Nationwide
The results have been significant.
What began with a single behavioral health client has evolved into large-scale program deployment across hundreds of facilities.
Today, Lumina Care provides:
- Collaborative Care Model services across approximately 350 facilities
- Behavioral Health Integration services across more than 400 facilities
This level of expansion would be difficult without technology capable of supporting standardized workflows, reporting, integrations, and ongoing operational support.
Why Healthcare Organizations Need Technology Partners, Not Just Software Vendors
Healthcare organizations often focus on software features when evaluating technology.
However, long-term success frequently depends on the quality of the partnership behind the platform.
According to Lumina Care, ThoroughCare's support has extended beyond software functionality to include:
- Rapid program development
- Workflow customization
- EMR integrations
- Reporting enhancements
- Ongoing account management
- 24/7 support
As healthcare continues shifting toward value-based care, organizations need partners that can adapt quickly to changing patient populations, regulatory requirements, and reimbursement models.
Looking Ahead
Lumina Care's journey demonstrates how the right combination of clinical expertise, operational strategy, and technology can fuel extraordinary growth.
By leveraging ThoroughCare's care management platform, analytics, AI tools, and integration capabilities, Lumina Care successfully scaled from a startup organization to serving more than 27,000 patients in just two years.
As demand for Chronic Care Management, Behavioral Health Integration, and Collaborative Care Model services continues to rise, healthcare organizations that invest in scalable technology and strong partnerships will be better positioned to improve outcomes, expand services, and thrive in a value-based care environment.
About ThoroughCare
ThoroughCare is a leading care coordination and care management platform that helps healthcare organizations streamline Chronic Care Management (CCM), Behavioral Health Integration (BHI), Collaborative Care Model (CoCM), Remote Patient Monitoring (RPM), Annual Wellness Visits (AWVs), and other value-based care programs. Through integrated workflows, analytics, interoperability, and AI-powered tools, ThoroughCare enables providers to improve patient outcomes while maximizing operational efficiency and reimbursement opportunities.
