.jpg "Daniel Godla")
Artificial Intelligence has profoundly impacted healthcare. Innovations in medical imaging and diagnostics, drug discovery and development, personalized medicine, surgery, virtual health, and predictive analytics lead the way.
Within care management, AI is transformational, helping care managers and clinicians deliver more proactive, personalized, and efficient services.
These efficiencies remove administrative burdens and increase charting and documentation accuracy. They also free time to enroll more patients and engage them more deeply.
AI enhances care management efficiency
AI uses various technologies to enhance care management efficiency, including:
- Natural language processing
- Machine learning
- Optical character recognition
- Predictive analytics
- Robotic process automation
For example, ThoroughCare, our company that improves care management through a software platform and clinical advisory services, offers an integration with CareCo, an AI toolset that augments and supports human care managers.
ThoroughCare’s care coordination platform uses an AI co-pilot to automate routine tasks, improve documentation accuracy, and offer helpful insights for care planning.
AI features maximize staff time and deliver enhanced efficiency
Automated Documentation: AI generates and formats post-call notes automatically, reducing the time care coordinators spend on documentation while minimizing errors.
Smart Task Management: AI analyzes call conversations to automatically create and integrate tasks into existing workflows, ensuring timely follow-ups and improved task accuracy.
Care Plan Development: AI analyzes patient data to suggest personalized care plans, including SMART goals and interventions. These tailored recommendations enhance the relevance and effectiveness of patient interactions, promoting active participation in their own care.
Efficient Call Preparation: AI provides pre-call summaries by extracting relevant information from patient profiles and previous contacts, enabling more focused and effective patient conversations.
Integrated Communication: With built-in VOIP capabilities, care coordinators can initiate, receive, and manage calls directly within the platform, eliminating the need to switch between multiple systems. This streamlines communication, making it easier to maintain consistent and meaningful contact with patients.
These features collectively can lead to significant improvements in care coordination. ThoroughCare clients have noted increases in performance metrics, including:
- +50% increase in care manager productivity
- +70% increase in task accuracy
AI improves patient engagement
AI-enabled capabilities allow care managers to focus more on patient engagement by automating administrative tasks and providing intelligent insights.
ThoroughCare’s AI features have been shown to contribute to a 27% increase in patient retention as coordinators maximize their time with patients.
One client, Candace Stewart from 24OurCare, reported a 25% increase in efficiency, which she noted enables greater engagement. She stated, "The [patient] conversations are more intentional and empathetic because we can trust [the platform] to transcribe and summarize the content accurately."
Call scenarios highlight AI’s value in engaging and retaining patients
Build rapport with patients: AI helps coordinators remember personal details about patients and what’s important to them. By providing citation links to previous conversation transcripts, staff can refer to the needs or concerns patients have expressed. This demonstrates caring and builds greater rapport and trust with patients.
Reinforce past commitments: AI generates clinically appropriate documentation with objective and subjective patient information. Relating past conversations helps patients make the connection between what actions they say they will take, why they made the commitment, and the importance of follow-through.
Prioritize and update goals: AI makes motivational interviewing and SMART goal planning easier. It not only provides key personal information that facilitates discussion but also automatically turns discussion items into a checklist of tasks for the patient and coordinator. This makes it simple to create a plan of next steps.
AI increases billable claims and patients enrolled
By automating these processes, AI allows care coordinators to manage more patients and increases their productivity. This can potentially result in more billable time.
Additionally, minimizing administrative errors and streamlining workflows can enhance the accuracy and efficiency of claims processing. This leads to faster reimbursements, fewer rejected claims, and improved cash flow.
Use ThoroughCare AI to engage more patients
ThoroughCare’s AI co-pilot delivers practical features that profoundly change care managers’ workflows. It maximizes their time and interactions with patients along with other benefits, including:
- Streamlining and automating administrative tasks
- Creating and automating evidence-based patient communications
- Automating patient call summaries and next steps tasking
- Optimizing small staff size
- Reducing administrative tasks
- Maximizing the number of patients managed
- Increasing time for patient engagement
ThoroughCare is a digital platform that enhances care delivery. It is a comprehensive care coordination platform that can be used for many care management programs.
Quickly launch and enroll patients in a host of programs, including:
- Chronic Care Management
- Remote Patient Monitoring
- Behavioral Health Integration
- Transitional Care Management
- Annual Wellness Visits
- Advance Care Planning
Care team members and leaders can use our robust analytics, dashboards, and reporting to manage patients, populations, and programs for maximum output, performance, and revenue.
