Care managers play a crucial role in delivering care management services to patients.
First, they are the direct point of contact between an organization and those they serve. Often, they are the person on the care team who interacts with patients the most - and they execute nearly all of the program services that patients expect. Without a qualified person in this role, there’s a real likelihood of mismanagement or blunder.
That's why It’s essential to not only find the right individual, but to be aware of the key characteristics that will help them to succeed in the role. But, what are those traits? And, why are they a factor?
Join Kathryn Anderton, ThoroughCare's Director of Clinical Services, as she answers those questions by providing a comprehensive list of five things to look for when hiring a care manager.