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Improving Healthcare in Rural Areas

A Case Study with 2-G Consulting

2-G Consulting Healthcare Solutions partners with ThoroughCare to provide care management services to physician practices and patients across rural communities in South Central Texas.

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A rural chronic disease success story

2-G Consulting grew their business by utilizing ThoroughCare to optimize their operations, simplify care management, and streamline chronic disease management.

In 2021, 2-G Consulting set out
to help rural communities

Misti Guenther, 2-G's Founder and President, saw firsthand critical gaps in healthcare access through her background in nursing and home healthcare. With her husband, Ben, they founded 2-G to offer care management services in her community. "I wanted to do this because I wanted to do it the way healthcare should be; with heart," says Misti.

2-G's mission is to close the healthcare divide by delivering consistent, compassionate care and ensuring continuity for diverse patient populations across underserved areas.

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2-G closes gaps in care
and tackles chronic disease

2-G identified the need to manage complex chronic conditions. This was true across geographically dispersed and underserved patient populations.

To do this, 2-G Consulting partnered with
ThoroughCare to manage patient care

Our platform helped implement and scale Chronic Care Management and Remote Patient Monitoring for more than 3,000 patients across 22 physician practices.

ThoroughCare Analytics, a data informatics tool, tracked key performance metrics to inform management and care decision-makers.

 

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Today, 2-G Consulting collaborates with
more than 3,000 patients across 22 practices

 “ThoroughCare allows you to keep up with patients and that's why we continue to be successful through enrollments. To be able to manage from the dashboard, seeing those patients, seeing everything live of how many patients are in CCM, how many patients are in PCM, how many of them have done their 16 days? I honestly don't know what we would do without it.”
 “Its the same relationship that we have with our providers, is what we have with ThoroughCare, is that partnership. ThoroughCare can't be successful if we're not successful. We can't be successful if ThoroughCare's not successful. So rather than a standard vendor/client relationship, its a partnership and we're working together.”
 “With ThoroughCare and with the opportunity to be care managers and do CCM and RPM with the patients, we're able to be that first line of defense for all of the population that we have. ThoroughCare's been great about making sure that every care manager can stay effective and efficient.”
 “When you set up a program and when you make it as user-friendly as ThoroughCare is, does it then meet the needs of the rural population? Absolutely. Because it's front and center of their health care. It's not about just coming to the doctor because they have an acute problem. It's about taking care of the chronic conditions. And now as care managers, we're teaching them the benefit of going to the doctor regularly, of getting preventative health taken care of regularly. And again, that's something that ThoroughCare helps us with quite a bit.”

2-G Consulting uses
ThoroughCare for efficiency

ThoroughCare equips 2-G's care team for success:

  • Seamless EHR integrations
  • Thorough care plan creation
  • Consistent care management documentation
  • Extensive health education materials for patients
  • User friendly calendar and scheduling features

"I absolutely love the relationship I have formed with my patients," Yolanda Lopez, a Clinical Lead for 2-G, says. "And ThoroughCare has been instrumental in doing that."

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2-G Consulting improves
population health outcomes

Using ThoroughCare, 2-G developed a comprehensive approach to addressing chronic conditions.

This included stronger patient engagement and achieving measurable improvements in health outcomes for underserved rural populations.

2-G Consulting's care managers use ThoroughCare's guided care plans, clinical content, and simplified workflow to make the most of patient interactions.

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EHR integrations streamline
care across applications

2-G uses ThoroughCare's EHR integrations, such as athenahealth, to optimize care manager time.

“ThoroughCare and Athena do a great job of integrating with each other, " Haley Jacobs, a Clinical Lead at 2-G, says. "It saves so much time. Instead of having to manually enter data, you can click a button and they sync."

Tenovi integration for Remote Patient Monitoring devices

2-G utilizes Tenovi remote monitoring devices through a direct integration with ThoroughCare to closely monitor patient vitals.

"It is super easy to order the device," Yolanda says, "and the fact that we can do it directly through ThoroughCare, excellent!"

Simplified Annual Wellness Visits

2-G streamlined assessments and made Annual Wellness Visits more effective and efficient with ThoroughCare.

Documenting patient health history, behaviors, lifestyles, and medications using ThoroughCare's built in tools allowed 2-G's care managers to generate more care options for patients.

2-G educates patients using WebMD Ignite within ThoroughCare

Utilizing ThoroughCare's integration with WebMD Ignite, 2-G is able to email patients evidence-based articles and videos to educate them about their conditions.

"The health eduction materials are created in such a way that patients understand. It gives us also broad topics to talk about and reiterate with patients," Yolanda says.


 

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Partnering for effective
chronic disease management

"ThoroughCare can't be successful if we're not successful. We can't be successful if ThoroughCare's not successful," Ben says. "So rather than a standard vendor/client relationship, it's a partnership and we're working together."

He sees the partnership with ThoroughCare as key. We help 2-G Consulting realize the effectiveness of care management programs in improving the lives of patients, while delivering quality service to provider partners.

Download the case study

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