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How Prism Care uses ThoroughCare and Advisory Services to scale care management, strengthen compliance, improve patient engagement and satisfaction, and build a more efficient care operation.
Prism needed technology it could depend on as its business expanded.
Real-time access to documentation and data helps the organization stay prepared for audits.
Prism wanted a partner working at the leading edge of care management technology.
Practices trying to manage CCM, RPM, and other care services internally can face complexity across devices, monitoring requirements, training, staffing, documentation, and continuity of care.
ThoroughCare supports Prism's care managers with workflows around patient interactions, follow-up, and documentation, giving nurses more time to focus on patient care.
Prism acts as an extension of the physician's office, staying engaged with patients between appointments and giving providers richer information when patients return for visits.
ThoroughCare enables this high-touch model through care plans, workflows, and data.
ThoroughCare's AI capabilities reduce administrative work for nurses, including preparation, meeting capture, and follow-up.
This shift away from administrative tasks and toward patient-facing work has allowed "nurses to do things that they love to do, helping people," says Kerry Brooks, CEO, Prism Care.
Prism has worked with ThoroughCare's Clinical Advisory team and Analytic solutions to evaluate performance and enhance workflows.
Executive performance metrics, from revenue, minutes, and codes, can be reviewed by leadership. Patient engagement leaders can drill into care manager activity and patient level details.
That's how Kerry Brooks summarizes Prism's relationship with ThoroughCare. ThoroughCare is the foundation that helped Prism grow without worrying about its underlying care management system.
"With ThoroughCare, its been a win for the provider, the patient, their family members, and the payers."
"We have the top scores with patient compliance. We have the top scores with satisfactions. Without ThoroughCare, we wouldn't be able to do that."
